Rasesh Pattani
Senior HyperCare Consultant
MDE · Microsoft Sentinel · Microsoft 365 XDR · Intune · 9+ Years in Cybersecurity
> Recruiter Snapshot
> Summary
Senior HyperCare Consultant at CrucialLogics for over 1.5 years, specializing in managing Azure Security Services with a focus on Microsoft Defender for Endpoint and Microsoft Sentinel. The role centers on conducting threat analysis, incident response, and implementing proactive security measures that enhance overall cybersecurity posture. With multiple years of experience in cybersecurity and enterprise support, expertise spans Microsoft 365 XDR, Azure Sentinel, and Microsoft Intune. By collaborating with cross-functional teams, effective security strategies are created and executed to mitigate risks and protect client data — contributing to a safer digital environment through strategic and comprehensive security solutions.
> Skills
Certifications
> Microsoft Azure & Data · 4 additional certifications
- Azure Developer Associate (AZ-204)Microsoft · Issued Dec 2025 · Valid to Dec 2026 · ID 36DC4B0D0AE11001Verify credential
- Power BI Data Analyst Associate (PL-300)Microsoft · Issued Oct 2025 · Valid to Nov 2026 · ID D02D93214D0DCEB8Verify credential
- Azure Administrator Associate (AZ-104)Microsoft · Issued Mar 2025 · ID 4C284390744B2623Verify credential
> LinkedIn Learning · 9 customer-service courses (Aug 2020)
- – Become a Customer Service Specialist
- – De-Escalating Intense Situations
- – Handling Abusive Customers
- – Call Control Strategies
- – Building Rapport with Customers
- – Problem Solving and Troubleshooting
- – Serving Customers Through Chat and Text
- – Creating Positive Conversations with Challenging Customers
- – Customer Service Foundations
> Work Style
From a Tony Robbins DISC & Motivators assessment — behavioral style: Formalist (High C) · precise, detail-oriented, highly conscientious.
Upholds quality-control standards and procedures — no loose ends on a project.
Spots pitfalls others overlook; takes calculated risks only after weighing facts and data.
Deep knowledge of processes and procedures — the go-to person teams consult.
Persuades through facts, data and logic; objective, reality-focused view of systems.
Conscientious on detailed, complex assignments; keen awareness of timelines.
Strongest motivator is learning and knowledge — thrives in specialized technical areas.
> Experience
Senior HyperCare Consultant
@Ontario, Canada
- ▸Managing Azure Security Services for clients, specializing in Microsoft Defender for Endpoint and Microsoft Sentinel.
- ▸Conducting threat analysis and incident response, ensuring client systems are secure.
- ▸Collaborating with cross-functional teams to implement proactive security measures.
- ▸Developing and implementing security strategies to mitigate risks and protect client data.
Senior Technical Lead – Microsoft EPS | MD AV | MDE
@Pune, India
- ▸Led a team of 85+ engineers in troubleshooting MDE and EDR incidents.
- ▸Championed knowledge sharing by creating "CHEAT SHEETS" for Tier 1, Tier 2 and TLs.
- ▸Fostered collaboration with Global SMEs, Escalation Engineers, and Product Teams.
- ▸Proactively identified product loopholes and collaborated with product teams for improvement.
Senior Escalation Engineer – MDE | MD AV
@Pune, India
- ▸Resolved complex MDE and EDR incidents, leveraging expertise in log analysis and KQL hunting queries.
- ▸Maintained deep understanding of Microsoft 365 XDR and SIEM integration for threat detection.
Subject Matter Expert | Escalation Engineer
@Pune, India
- ▸Provided expert technical support to customers using Microsoft Defender AV.
- ▸Developed strong problem-solving skills through thorough investigation and root cause analysis.
- ▸De-escalated global/director level concerns and issues.
Senior Technical Support Engineer – MDE
@Pune, India
- ▸Built a strong foundation in cybersecurity with hands-on experience supporting Microsoft security products.
Senior Operations Representative
@Pune, India
- ▸Provided customer support & billing expertise for Virgin Media broadband, TV, landline, and mobile services.
- ▸Troubleshot a wide range of technical issues across multiple services.
- ▸Consistently exceeded customer service expectations with multi-skilled support.
> Education
BCS, Computer Science
Savitribai Phule Pune University
Higher Secondary Certificate, PCM | Computer Science
Acharya Shri. D.B. Dadawala Junior College
Secondary School Certificate, General Studies
G.K.H Mandal's S.M. Choksey High School & Junior College
> Job Match
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